Custom based orders cannot be returned, and no refunds will be given due to the customization nature of the item. If your order is wrong, or has an error when you receive it, we will do everything possible to have it corrected in time for your event. If the error is the responsibility of Classic Choice Awards & Gifts, we will correct your order, replace it with the same or like item, then send it out as soon as possible, with no additional charge to you, however we do not offer refunds on custom orders.
If the error is the responsibility of the customer, we will correct it for a redo fee plus shipping costs. This cost is established on a case-by-case basis.